Reserve a car
FAQ

Questions, answered.

Anything else? Call +91 75076 64693 or message us on WhatsApp.

Documents & ID

What type of licence do I need?
An original, valid Indian driving licence for the vehicle you rent: a light motor vehicle (four-wheeler) licence for a car, or a two-wheeler licence (MCWOG or MCWG) for a bike. You do not need a commercial licence.
What should I bring at pickup?
Your original driving licence and a government photo ID such as a passport, Aadhaar or Voter ID. We keep a photocopy for our records.
What do I need to provide before booking?
Your name, phone number, email, pickup and drop-off dates and times, and your licence and ID details for verification.
What is the minimum age to rent?
18 years for a car and 18 years for a bike, with a valid Indian driving licence for that vehicle.
Is there a minimum booking duration?
Yes. Cars are rented for a minimum of 3 days, and bikes for a minimum of 3 days.

Locations

Where can I pick up and drop off a MyGoaRide car?
Anywhere in Goa that suits you. Extra charges may apply depending on the location. North Goa: Arpora, Baga, Calangute, Candolim, Fort Aguada, Mapusa, Nerul, Saligao, Anjuna, Assagao, Bambolim, Chapora, Dona Paula, Karmali Station, Mopa Airport, Miramar, Old Goa, Panjim, Porvorim, Ribandar, Siolim, Thivim Station, Vagator, Arambol, Ashwem, Mandrem, Morjim and more. South Goa: Agonda, Betul, Benaulim, Betalbatim, Colva, Cortalim, Cabo de Rama, Cola, Cavelossim, Vasco, Dabolim Airport, Verna, Majorda, Margao, Navelim, Varca, Palolem, Galgibaga, Mobor, Quepem, Sanguem and more.

Tolls, parking & fines

Who pays for parking?
The renter pays all parking fees during the rental.
Am I responsible for parking and moving violations?
Yes. All parking tickets, traffic challans and fines during the rental are the renter's responsibility.
Are tolls included?
No. Tolls, parking and any authorised interstate permits are paid by the renter.

Booking & handover

How do I find my car?
We confirm the exact handover point with you on WhatsApp or by phone before your booking starts.
How do I extend my booking?
Message or call us as early as possible before your booking ends. Extensions depend on availability.
Can someone else drive the car?
No. Only the person whose licence was verified at booking may drive.
Can I bring a pet?
Pets generally aren't allowed, to keep the cars clean for guests with allergies. A cleaning fee applies if pet hair or odour is found.

Pricing & payments

How does the security deposit work?
A refundable deposit is taken before handover: ₹3,000 for a car and ₹1,000 for a bike. It is returned at the end of the trip, as long as the vehicle comes back undamaged with no pending fines.
Is fuel included?
No. Cars are rented gauge to gauge: return the car with the same fuel level it had at delivery.
When do I get my deposit back?
The refund starts as soon as the car is returned and checked. It usually reaches your account within 24 to 48 hours.
How can I pay?
UPI, cash, and major credit and debit cards, for both the rental and the deposit.

Bikes & scooters

What licence do I need to rent a bike?
A valid Indian two-wheeler licence: MCWOG (without gear) or MCWG (with gear). Either covers a scooter like the Activa. A car licence alone is not enough.
What is the minimum rental for a bike?
3 days.
How much is the deposit for a bike?
₹1,000, refundable when the bike comes back undamaged with no pending fines.
Are helmets included?
Yes, one helmet comes free with every bike. If you're riding with a pillion, ask us about a second one when you book; the law requires both of you to wear one at all times.
Can two people ride the bike?
Yes, a rider and one pillion, both wearing helmets. No more than two people on the bike.
Do the other rental terms apply to bikes?
Yes. Fuel, fines, the return time, extensions and cancellation work the same way as for cars, and the bike is due back by 9:00 AM on your last day.

Rules & safety

Can I take the car outside Goa?
Not on a standard rental. Trips outside Goa need our prior approval and the right permits; ask us about outstation packages.
Can I drive on the beach?
No. It's illegal in Goa and ends the rental, with fines and loss of the deposit.
Can I smoke or drink in the car?
No. A cleaning fee of ₹1,000 applies if the car comes back with smoke odour or litter.
What if I have an accident?
Call us straight away. Repair costs are assessed; above ₹1,40,000 we may claim through insurance. The daily rental charge applies while the car is being repaired.
When do I hand the car back?
Before 9:00 AM on your last day. A handover after 9:00 AM is charged for that day as well.

Cancellation & refunds

What is the cancellation policy?
Cancel at least 7 days before the start date for a full refund. Within 7 days, the booking amount is non-refundable.
Is there a refund for returning early?
No. Unused days after delivery are not refunded: a 5-day booking returned on day 3 is charged for 5 days.
How do extensions work?
They depend on availability and our approval, and must be requested before your booking ends.